{"id":26941,"date":"2021-02-25T00:00:56","date_gmt":"2021-02-24T23:00:56","guid":{"rendered":"https:\/\/staging.staging.multiplica.com\/?post_type=mx_informes&#038;p=26941"},"modified":"2023-12-06T23:22:45","modified_gmt":"2023-12-06T22:22:45","slug":"the-future-day-digital-customer-experience-trends-for-2021","status":"publish","type":"reports_post","link":"https:\/\/staging.multiplica.com\/en\/studies-reports\/the-future-day-digital-customer-experience-trends-for-2021\/","title":{"rendered":"The Future Day: Digital customer experience trends for 2021"},"content":{"rendered":"\n<div class=\"c-info-text o-container\">\n\t<div class=\"o-row\">\n\t\t<div class=\"o-offset-md-1 o-col-md-20 font-moderat-xxxl-regular\">\n\t\t\t<p>To kick off 2021, we\u2019re reimagining interactive experiences. We\u2019re seeking ways to make them more humane, more intelligent and more focused on what really matters. At the heart of it, we\u2019re exploring how to make digital experiences more relevant for users in their everyday lives.<\/p>\n<p>That\u2019s why we\u2019ve decided to highlight some of the trends that show how brands and businesses are doing just that \u2013 using digital services or products to help users navigate through their own personal journeys. These solutions are contactless, present across devices and offer integrated experiences across different channels.<br \/>Digital experience trends for 2021<\/p>\n<p> tUser intent at the center of experience<br \/> tPersonalization throughout the entire journey<br \/> tCircular omnichannel experiences<br \/> tHyperautomation<br \/> tSmarter conversational experiences<br \/> tContactless experiences<br \/> tBetter immersive experiences<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"author":34,"template":"","tags":[],"class_list":["post-26941","reports_post","type-reports_post","status-publish","hentry"],"acf":{"post_type_reports_post_module_main_cta":"","post_type_knowledge_image_module_big":26943,"post_type_knowledge_image_module_small":26942,"post_type_knowledge_image_module_header":26944,"post_type_get_response_module_title":"","post_type_get_response_module_form_id":"","post_type_get_response_module_form_sf":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - 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